Refund policy
Return & Refund Policy
We accept returns on unopened, unused items in their original packaging within 30 days of delivery. To be eligible for a return, your item must be in the same condition you received it — sealed and unused.
To start a return, you can contact us at ground.and.glow26@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Final Sale Items The following items are not eligible for return or exchange:
- Opened or used skincare, makeup, or wellness products
- Items marked as Final Sale
- Gift cards
We do not accept returns on opened beauty products for hygiene and safety reasons.
Order Cancellations Orders may be cancelled any time before they are fulfilled and shipped. Once your order has been fulfilled, it can no longer be cancelled. Please contact us immediately at [your email address] if you need to cancel.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number and we'll make it right.
Exchanges We do not offer direct exchanges. Please return the original item and place a new order.
Questions? Contact us at hello@groundandglow.store — we're here to help.